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Shipping & Returns

How much does delivery cost and how long does it take?
Can you ship to an alternate delivery address to the registered Card Holder's address?
What happens if I am not in when a delivery attempt is made?
My order is being shipped via Courier Service; can I pass on delivery instructions to the Courier?
How do I track the status of my order / confirm it has been shipped?
Can you ship to an International Address?
Can you ship to BFPO addresses?
What is the Cartridge Monkey return policy?
How do I return a product that I have purchased?
How do I return a product that I have purchased via the previous Cartridge Monkey website?

What happens if I am not in when a delivery attempt is made?

If your order has been shipped via Royal Mail First Class Delivery your local postal service will leave a calling card on their first delivery attempt. Your parcel will then be returned to your local delivery office for collection by yourself when convenient.

If your order has been shipped via a courier, they should leave a calling card on their first delivery attempt. They will then reattempt delivery the following day. If no one is still available, they will return your parcel to your local depot and await you arranging a convenient day for delivery (excluding weekends) or arranging a pick-up from your local depot. They will hold your parcel for a maximum of 5 working days, before returning the parcel back to us.

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