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Shipping & Returns

How much does delivery cost and how long does it take?
Can you ship to an alternate delivery address to the registered Card Holder's address?
What happens if I am not in when a delivery attempt is made?
My order is being shipped via Courier Service; can I pass on delivery instructions to the Courier?
How do I track the status of my order / confirm it has been shipped?
Can you ship to an International Address?
Can you ship to BFPO addresses?
What is the Cartridge Monkey return policy?
How do I return a product that I have purchased?
How do I return a product that I have purchased via the previous Cartridge Monkey website?

My order is being shipped via courier; can I pass on delivery instructions to the courier?

Under the "Delivery Instructions" box at the Checkout, please leave brief delivery instructions, such as "Leave with Neighbour" or "Leave safe" etc, which the courier should action when delivering your parcel. This box can also be used to provide the courier with instructions to find your address if applicable.

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