Love Great Service? Then You’ll Love the Monkey!

In the early days of our business, I always got the feeling that being an Internet Retailer was looked upon by many as ‘not a proper business’. Even though our early days were the noughties, I think this must have been a hangover from the spectacular boom and bust of the early technology companies in the late eighties.

That view has very much changed today. With the exponential rise in online purchases by us all, being an Internet Retailer is definitely recognised as being a credible business. And despite there being huge online growth, online is not an easy marketplace to compete in.

Before you get your violins out, I’m certainly not asking for sympathy… It’s great that there is so much competition, as competition creates choice for the consumer and as a result we have to work tirelessly to continually raise our standards.

It’s true that customer service is integral to our company.

From the first contact with our company; be it on the website, by live chat, by email or by telephone, our team will ensure that our customers are treated with respect, care and with a passion to deliver great service. Once you have placed your order, our super-efficient logistics result in more than 99% of orders shipping same-day and the same number arriving within the chosen delivery timescale. What’s more we’re accurate; we’ve developed great processes and continue to improve to ensure you get the ink cartridges you wanted, when you wanted them.

And if something goes wrong, it’s easy to contact us. There are no long call queues; you can expect to get through to our customer care team in less than 10 seconds and we will respond to your email in less than 3 hours – during working hours.

But we would say we’re great wouldn’t we? Well yes we would, but it happens to be true!

However, we recognise that independent reviews are the most credible way for our customers to check us out… So we use eKomi, which is the most widely respected independent review company. You can see our feedback here: Cartridge Monkey Reviews

We always welcome feedback from our customers, be that good, bad or indifferent;  if you would like to let us know about your recent experience with us, our customer care team will be delighted to hear from you on 0845 365 6666. Monday to Thursday 9am – 5.30pm, Friday’s 10am – 5pm (excluding Bank Holidays).