Delivery
Delivery Options
You won’t find better than our delivery services, our standard service is free and guaranteed to be delivered the very next-working day. As well as this, we offer a late cut-off time of 5:30pm Monday to Friday for same-day dispatch.
Please Note – Shipping to Channel islands addresses costs £18. We are currently unable to ship to Ireland.
Next-Working Day
- Order Until 5:30pm Mon-Fri
- Delivered Next-Working Day
- Between 9am & 5:30pm
- Insured Courier
- Guaranteed
Pre-1pm
- Order Until 5:30pm Mon-Fri
- Delivered Next-Working Day
- Between 8:30am & 1pm
- Insured Courier
Pre-10:30
- Order Until 5:30pm Mon-Fri
- Delivered Next-Working Day
- Between 7am & 10:30am
- Insured Courier
Saturday
- Order Until 5:30pm Friday
- Weekend Saturday Delivery
- Between 9am & 5:30pm
- Insured Courier
*All prices displayed are ex VAT.
Delivery FAQ
What time will my order arrive?
If you are expecting a courier delivery today (Monday – Friday), your goods can be delivered up until 5.30pm. We are unable to obtain estimated delivery times from the courier. If your order is being sent by Royal Mail recorded delivery service, we are unable to determine which day your goods will be delivered, as the delivery schedule is variable, typically 1 – 3 working days, however on rare occasion’s delivery can take up to 10 days.
When will my order be sent?
What happens if I miss the delivery?
If your order has been shipped via a courier, they should leave a calling card on their first delivery attempt. They will then reattempt delivery the following day. If no one is available to accept delivery again, they will return your parcel to your local depot and await on you arranging a convenient day for delivery (excluding weekends) or arranging a pick-up from your local depot. They will hold your parcel for a maximum of 5 working days, before returning the parcel back to us. If your order has been shipped via Royal Mail Recorded Delivery your local postal service will leave a calling card on their first delivery attempt. Your parcel will then be returned to your local delivery office for collection by yourself when convenient. Royal Mail will hold the parcel for a maximum of 18 days before returning it back to us.
Do you ship to BFPO addresses?
Yes, we do ship orders to BFPO addresses. However there may be some restrictions depending on the items that you wish to purchase therefore we always recommend that you get in touch with us either by phone on 0845 365 6666, email [email protected] or by live help before placing your order so that we can check this for you.
Can I get my order delivered outside the UK?
No. Unfortunately at present we can only ship to a UK address, with the exception of a BFPO address.
Can the delivery address be different to the billing address?
I didn't receive all of my items, what should I do?
If you have received a delivery but you didn’t receive all the items you ordered, the remaining items will normally arrive on a separate delivery.
To make sure that you receive your order quickly, if something that you ordered was not in stock we often part dispatch your order rather than delay all items. We also send some items from separate depots and so those items will normally arrive separately.
Where possible we will let you know if your order will arrive on split deliveries, but if you are unsure whether this is the case, please call us on 0845 365 6666 and we can check for you.
Special Instructions
If you would like the courier driver or royal mail to leave your parcel with a neighbour or in a safe place, you can leave a signed note on your door with special instructions.
If special instructions have been left for the delivery driver, we take no responsibility for the non-receipt or loss of goods when delivered with special instructions, eg: “if not in leave in the bin”.
Any deliveries that have not been received and include such instructions are the responsibility of the customer and will not be subject to refund or replacement.