Returns
What type of product are you returning?
Select from one of the following options.
Returning : Original Manufacturer Ink & Toner
The item is faulty / damaged in transit
All original manufacturer (OEM) ink and toner sold is covered by a standard manufacturer 6 month warranty. Within this period, if the toner develops a fault or has been damaged in transit you can request a replacement/refund with no additional charges.
Specific printer models require the correct ink, toner cartridge or maintenance item to operate correctly / without fault. If the incorrect cartridge or maintenance item has been purchased / used in your machine resulting in fault or damage, we will be unable to offer a replacement or refund in this instance.
The wrong item was sent
If you believe an item has been sent to you in error, please report this within 14 days of delivery. The incorrect item will need to be collected so we can arrange for the correct items to be sent to you. Please do not open or attempt to install any incorrect items as we will be unable to arrange a return.
I changed my mind
If you have ordered an incorrect item or have changed your mind, you have 14 days to arrange a return. The packaging must be unopened and in a resalable condition until collection/delivery. After the 14 day period it may still be possible to return the item, however this remains at our discretion and where a restocking fee may apply. Unless otherwise agreed, the customer is responsible for returning the unwanted item(s).
If you received your order in multiple shipments and wish to return all items, you may need to return them to multiple warehouses.
My Printer was purchased outside the UK
Printers are region specific and so will only accept cartridges that are purchased from the same region / country. If your printer was purchased from outside of the UK, cartridges purchased from our website are unlikely to work in your machine. Please check this before you open / install your cartridges as we are unable to arrange a return for opened cartridges purchased incorrectly.
Returning : Own Brand Ink & Toner
The item is faulty / damaged in transit
With our own brand (compatible) ink and toner you get a 3 year guarantee. This covers you for any fault that might occur with the cartridge and any damage to printer equipment as a result. If you’re not 100% satisfied with the quality of our own brand ink and toner you can request a replacement or a refund, hassle free.
Specific printer models require the correct ink, toner cartridge or maintenance item to operate correctly / without fault. If the incorrect cartridge or maintenance item has been purchased / used in your machine resulting in fault or damage, we will be unable to offer a replacement or refund in this instance.
The wrong item was sent
If you believe an item has been sent to you in error, please report this within 14 days of delivery. The incorrect item will need to be collected so we can arrange for the correct items to be sent to you. Please do not open or attempt to install any incorrect items as we will be unable to arrange a return.
I changed my mind
If you have ordered an incorrect item or have changed your mind, you have 14 days to arrange a return and the value of the goods used towards a replacement product or refunded. After this 14 day period it is possible to arrange a return, however restocking fees may apply and is at our discretion. Unless otherwise agreed, the customer is responsible for returning the unwanted item(s).
If you received your order in multiple shipments and wish to return all items, you may need to return them to multiple warehouses.
Returning : Printers & Hardware
The item is faulty / damaged in transit
All electronic hardware sold is covered by a standard manufacturer 1 year warranty. Within this period, if the product develops a fault you can request a replacement/refund. You have 5 days from delivery to report any damage that has occurred as a result of transit.
The wrong item was sent
If you believe an item has been sent to you in error, please report this within 5 days of delivery.
I changed my mind
If you have ordered an incorrect item or have changed your mind, you have 5 days to arrange a return. The packaging must be unopened and in a resalable condition until collection/delivery. After the 5 day period it may still be possible to return the item, however this remains at our discretion and where a restocking fee may apply. Unless otherwise agreed, the customer is responsible for returning the unwanted item(s).
How to return a product…
Follow these easy steps to start your return.
Step 1
Log in to your online account and fill in the returns form by clicking the button below. Logging in will allow you to select the order you wish to return.
Arrange a return >
Step 2
- You will be issued with a Return Merchandise Authorisation (RMA) number.
- We will then arrange to collect your item(s) or provide you with a postage address depending on the agreement of the return.
- Once we are in receipt of a returned item please allow 3-7 days for a refund or replacement to be issued.
If you’d rather speak to one of our team about your return you can contact us on:
Call: 0345 365 6666
Email: [email protected]
Return Policy Details
Goods Damaged in Transit
If any goods were damaged in transit, we ask that you report it to us within 3 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs (if you were asked to return items yourself).
Faulty Goods (Ink & Toner Cartridges)
If your product is faulty or should become faulty, you can obtain a replacement or refund within 6 months of purchase – you must be able to provide your order number. In addition, Own brand compatible toners carry a 36 month warranty and can be returned for a replacement or refund in this timescale.
If you change your mind (Within 14 Days)
If you have changed your mind within 14 days from the day after the goods were delivered, then a full refund will be offered in the form of a discount voucher. A restocking fee of up to 20% of the value of the goods returned will be applied at our discretion. You must take reasonable care of the goods until they are returned to us. In particular this means that you will:
- – not open shrink-wrapped or blister pack products or break any manufacturer’s seals
- – not load any included software onto any PC or laptop
- – return in good condition all packaging, manuals, cables etc
If you change your mind (After 14 days)
If you wish to return goods after 14 days from the day following day of receipt, because you have ordered the incorrect items or you have changed your mind you may still do so and have the value of the returned items transferred towards replacement goods. Please note, a restocking fee will be charged. All goods must be unopened and in their original packaging. Please note that we will accept goods back under these conditions up to a maximum of one calendar month from date of ordering. This additional right to return goods after 14 days does not affect your statutory right to return goods.
How do I return my Oki, Philips or Dell products