Low Cost Ink & Toner Cartridges

We understand that there may be occasions when you need to return items to us. Please fill in the form below to submit your returns request and once we've arranged your return we'll get back to you with further instructions. If you'd like more information about our terms and conditions, you can find more information here.

Please note: Please don't send any items back to our head office address as we won't be able to process your return correctly.

If you have faulty items - We offer a 12 month warranty on OEMs and a 3 year warranty on our compatible brand cartridges covering any faults. If your item was damaged in transit, please let us know within 5 days of your delivery.

If you received the incorrect product - Please let us know within 14 days of your delivery so we can arrange the correct items to be sent to you and incorrect items to be returned.

If you ordered in error / No longer required items - Items must be returned in an unopened / unused condition. You must return your order to us within 30 days of delivery via tracked delivery to avoid items being lost (customers are responsible for postage costs). Please note, we are unable to post items back to you once they have been returned to us. For more information please

Returning Oki or Brother products - Returns for these brands are handled by the manufacturer directly – for more info

Returns Form:

Why are you returning the item?

Please confirm that the item(s) you wish to return are in an unopened state

Please do not open the packaging if you are in any doubt that the correct item has been sent or you have changed your mind.

We can not accept goods where original manufacturer packaging has been opened.

Here is an example of an opened product versus an unopened product:

Enter the full name of the person that placed the order

Enter the billing post code for the order

Please provide a contact telephone number where we may contact you

Enter your Order Number

How would you like us to resolve the issue?

Please provide information about the items you wish to return

Please provide any other relevant information

Return Items

Returns Form: