Fast and reliable
Service rating : Very good and quick delivery very pleased.Product : Very good and quick delivery .Will certainly recommend you to others Many thanks
Brilliant service as alway. They never fail to deliver.
Wrong cartridge sent and quite a performance getting a refund. Waste of morning waiting for delivery and would have been another wasted morning for it to be replaced. Decided to buy from my local shop in future.
Service rating : Always buy from you .had one little problem but has been resolved now all in all great service V erry quick deliveryProduct : Quick service norm next day delivery. Staff always friendly if I need to contact them,did recently with a problem was sorted witn no problems
Service rating : Yes, excellent in all areas as always. Well done.Product : Excellent service. Very good service, excellent servoce
Service rating : I was upset as I replaced the 2 cartridges and the printer told me they needed to be replaced again so they didn't work I was not happy so I shell have to buy HP ones at an expence.Product : I was upset as my printer rejected them all by say endlessly to change the cartridge
Order completed and delivered on time - excellent service.
Very reliable, good products and fast delivery
Service rating : Excellent service and prompt deliveryWould highly recommended your companyProduct : Excellent product great service
I chose free delivery, so was not expecting the items quickly. The items were delivered by 9am the next morning-which should have cost an extra £6.99 normally. The items arrived undamaged and ready for use. Once installed my printer was back to producing unblemished hardcopy.
Service rating : Really helpful when I had a problem. They went over and above to help me. Thank you Cartridge Monkey.Product : The compatible ink cartridges work well for me.
Excellent price and fast free postage
Very quick service and good tracking from the carrier.
Service rating : Rubbish, cartridges didn't work, then took numerous emails to get correct refund, would not use again.Product : Rubbish, cartridges didn't work in my printer
On 22-Feb-2017 the supplier responded:Hello Robert, I am so sorry to hear the item you purchased was defective. When these things happen we work really hard to ensure that we resolve it as soon as possible. I can see that customer service just needed some extra details to locate you on our system in order to proceed, sorry if this slowed things for you. I am glad to see you have now been refunded and you will be shopping with us again.
Service rating : Excellent and fast service - delivered when predicted.Product : Our preferred product at a good price.
Service rating : Living in rural Northern Ireland we never expect much in the way of speedy deliveries, but I was astounded to receive my new cartridges within 24 hours! Great service. Thanks.Product : Just great. Exactly what I ordered for my HP printer
I can't fault CartridgeMonkey.com's service, always good and quick. The only reason for not giving 5 stars was the packaging this time - order packet of photo paper and it came in a large box, large enough for probably 10 packs of the paper.
Price was competitive.Delivery excellent.What more can you want.
i am very pleased with your quick and effcient service.
fast delivery. very satisfied.
Excellent Service - Delivered promptly - Item as stated
Easy to use web site. Prompt delivery.
Good prices and fast free delivery
They do what they say they will
Outstanding service. Order at 17:15 arrived by 08:45 the next day.
Top service. Will use again
Service rating : Excellent spedy service as usualProduct : !st class service as usual
The cartridges arrived the next day as promised. I haven't opened the inks yet, but expect them to be the usual high quality that I have experienced in the past. If not, Cartridge Monkey are quick to replace them.
always very good service and no problems with returns
Service rating : Great service and no postage & packing charges either.Product : Bought the recycled product this time around and saved loads. My printer still recognises them too so no repetitive error messages every time I print. Win, win
Service rating : Quick service. No complications, very reasonable price.Product : very good delivery service
As ever very prompt.
Service rating : Good price and very quick delivery - happy camperProduct : Miffed that I have to use genuine HP cartridges but that's not your fault.
always arrives promptly
Excellent service. Fast delivery.
As ever, brilliant service. Order one day delivery within two days. Have been using cartridge monkey for some years now and have no reason to change that.
Service rating : Delivered quickly and on timeProduct : So far so good time will tell how long it lasts and how the print quality goes
Fast delivery but would like to have more discount as a student & use an awful lot of ink!
Service rating : MY goods arrived, On Time, In full and No errorsProduct : Cartridge performed as expected
Nothing wrong with cartridge Monkey, good price and quick dispatch but only three stars because of the poor service from the delivery company - very inflexible
Excellent quick service. Thank yoiu
Excellent quick service.
Service rating : Easy to use website, competitive pricing and quick delivery.Product : HP original cartridge which lasts a long time
First time customer, very pleased with fast service.
Actually hate being asked for feedback; surely repeat orders is a better indication of satisfaction. Never got a response as to why website suggests standard cartridges print more pages than XL ones
Fast delivery . Thanks
Service rating : Always delivered in time and products worth the price paid.Product : Value for money. Easy to purchase.
Service rating : Very quick delivery. Not many places sell the XL cartridges, good news!Product : This was the only place I seem to be able to buy an extra large ink cartridge.
Service rating : Excellent quick deliveryProduct : Delivered very quickly, would like to get discount next time!
Service rating : Reliable and quickProduct : Good but not cheap for the number of copies
excellent! very prompt delivery
Good service and a good response to resolve any delivery problems.
Usually Excellent service but at least they informed me they did not have my cartridge in stock after charging and refunding me.
Always good service at a fair price
Service rating : Quick, efficient service which always meets our needs.Product : Arrived the next day, which was greatly appreciated
Great service fast delivery live Isle of Skye but never the less arrived within 5 days
Service rating : Excellent service. Staff are helpful on the odd chance that I needed to talk to them. Prices are greatDeals are greatSpeedy deliveryProduct : Good Quality, turned up quickly. Good Price
Service rating : Site easy to navigate, got what I wanted, good price and super fast delivery.Product : works a treat and good colour reproduction.
Service rating : Such great prompt service and good value for money ink cartridges. Just disappointed that we have to pay the full price for the grey ink though as no Canon compatible inks are available in this colour.Product : Great inks - great service. Many thanks.
Easy to buy and fast delivery but does it really need to be sent by courier adding to what is already and expensive item?
Excellent website & so easy to find what I was looking for. Also excellent price plus free postage plus VAT removed as I'm as Channel Islands resident.Incredibly quick delivery.
Excellent service as always.
Best price and quick delivery
I had a problem in that my husband having died and looking after the printer was something he did. I remembered he dealt with you, but when I tried to find the cartridge I needed on your site, it didn't mean much to me. I would give five stars, but no-one answered my on line query about finding the right cartridge.
Service rating : Excellent arrived very promptly and well packaged. Will use againProduct : Original item works perfectly in my printer
Service rating : Really good site, always enjoyed using and very quick and easy.Product : Unbeliveably expensive for a few ml of ink, howver still cheaper on CartridgeMonkey than elsewhere.
Service rating : Disappointed with the service I received following a complaint I made (despite being a long term customer of your firm)I may well not order from Cartridge Monkey again ( & inform my friends including the person who introduced me to your firm some time ago)Product : The cartridges are normally fine until the batch I received in the Autumn.No response from customer service message I sent 4-5 days ago
On 26-Jan-2017 the supplier responded:Hello Richard, thank you for speaking with me today. I'm sorry to hear you were unhappy with your shopping experience with us. Let me assure you we never wish customers to leave †us feeling this way. I can see customer service has resolved the problems you had incurred and after our chat today you will reconsider us again when shopping for ink and toner.†
On 26-Jan-2017 the customer
added:Thank you for ringing me, appreciated. I think as a courtesy you should definitely send me a couple of complimentary cartridges for the time & inconvenience this has caused me. Reference to my record will show I am entirely honest reliable customer & very happy with the service I have received in the past.Regards,Dr Richard Machell
Service rating : Excellent service - only gave 4 stars because you don't have a recycling option - For example, if I could send my empty cartridges back to you by Freepost and being a responsible service/commodities provider, you are then able to arrange in-house or contracted out recycling.Product : Excellent value products. However, sadly, as yet you offer no recycling arrangements.
Service rating : Regular customer. Great service. Good products and excellent value for moneyProduct : Great value. Fast deluvery
Service rating : Reasonably happy...found out afterwards that there were discount codes for 3% ....would have been helpful to be led/pointed at this during transaction.Product : Good as expected. Thanks.
Very good items arrived next day
Service rating : Super fast deliveryProduct : As expected and arrived perfect condition and super fast.
Service rating : Product as described, well packaged and promptly dispatched.Product : Product as described, well packaged and promptly dispatched.
Very easy to navigate website and prompt delivery
Good, prompt service. Clear website.
Very quick delivery just as promised. Kept informed throughout of the shipping progres too. Excellent service
Easy to use website, good communication and item swiftly dispatched.
Great service, easy to use web page.
Service rating : At first it would not print then it worked fine ! ????Product : Yes it works well ??????.
Service rating : The cartridges work brilliantly. It wasn't next-day delivery, but apart from that, no problems. Will certainly continue using.Product : Very high quality ink cartridges.
Pricing competitive. Turnround from order to receiving item very speedy. Good service allround.
Service rating : Always excellent service and fast despatch.Product : Good quality. Returning customer.
Service rating : Very competitive prices, easy process, arrived next day. Will keep you in mind for my next order.Product : If HP call these XL cartridges, I'd hate to know how long the smaller normal ones would last.
Ordered (I thought) canon ink. The "canon" compatible cartridge that arrived would not work in my printer and it has taken too long to exchange it for the real thing.
Service rating : Usual very quick service.Product : Perfect match for the printer.
Service rating : Spot on service, very fast.Product : Does the job it was purchased for.
Brilliant as always. Easy website, good choice of ink cartridges and free next day delivery. Excellent.
CE320A, CE321A, CE322A, CE323A
good quick service as usual will continue to use cartridge monkey.
Service rating : fast delivery a++++++++++++++++Product : as described a +++++++++++
Service rating : Swift service many thanksProduct : ink works well thank you i cant really say more.... it's ink
Service rating : prompt delivery and easy access on siteProduct : as expected having ordered before
Service rating : It took a while to find the product I was needing but overall the website was easy to understand and my toner was delivered the next day.Product : Toner was exactly what I was after.
Impressed with speed and efficiency
Prompt delivery as usual
Excellent prices and easy to order. I did have a hiccup where my order was duplicated, but company very helpful and problem sorted.
Service rating : Prompt delivery as always will use again and recommend to friends.Product : Always buy them, they last a long time.
Service rating : Excellent service , the ink arrived the next day, so no complaints. Have used you before and have always received good service.Product : Ink compatable with my printer so works well.
delivered on tme
Service rating : Good value and delivered free within 48 hours.Product : Good quality inks but Canon charge top dollar.
Service rating : Fast service and exactly what I had ordered.Product : Good price. Exactly as ordered.
Service rating : Very prompt delivery and just days before xmasProduct : Good quality. Cartridges as described
Fast effecient next day delivery
Service rating : Quick and easy to order and deliver.Product : Very good replacements. Have used them before.
As always, no hassle ordering and delivery next day without a hitch.
Excellent service, next day delivery, highly recommended
Service rating : Always buy compatable cartridges which they have been super and so much cheaper.Product : Why buy Kodak - these are idea of 99% of all printing requirements
Great online seller, fast delivery.
Quick and efficient service and easy to navigate website
Cartridge Monkey can always be relied on to supply good quality and reasonably priced cartridges for an extremely wide range of printers. Free shipping and speedy despatch mean that this service is 2nd to none.
Service rating : 1st class service and deliveryProduct : Perfect for my Cannon printer - pity it isn't cheaper
Service rating : Unfortunately, although the cartridge arrived in good time it did not work.Product : Unfortunately the cartridge did not work.
On 22-Dec-2016 the supplier responded:Hello Gary, I am sorry to hear you had theses problems. Its extremely rare when these things happen. I'm so happy to see customer service swooped into account and sorted it all out for you straight away.
Service rating : No hassles at all with ordering and delivered very promptly.Product : Much closer to OEM in terms of quality than the price should dictate. More than happy.
Good Price Excellent Service
Service rating : Another example of first class service. Continue with your competitive pricing & you will remain my supplier of choice. Every little helps!Product : totally meets my requirements.
As always service was excellent.Package arrived on time and well packed.Will use again
Next day delivery as promised.
Easy to use site. Competitive prices. Quick delivery.
Service rating : Perfect. Arrived next day.Product : Always do what they say on the tin.
Excellent service arrived very next day
Service rating : Fast dispatch, correct item. Saved me a trip out to find a local stockist.Product : Good quality ink, though the black doesn't last long.
Fast efficient service and easy to order on line
Delivered the next day - very speedy.
Service rating : Easy website to use and fast delivery with competitive pricesProduct : So far so good initially printer hesitated but all working ok and print quality good
Service rating : Fantastic service as always, ordered lunchtime and had my cartridges the next day, and have never had trouble with your compatible cartridges.Product : Just as good as a genuine branded brother cartridge, far better price!!
Service rating : a very ast and prompt delivery and goods exactly as ordered will use againProduct : top class service so easy to place order and it arrived next day first class ! will use again
Service rating : Such a reliable speedy service. I know if I order from Cartridge Monkey I will get the right product at the right price and in double quick time!Product : printer ink just as expected. Cannot really rate this product above any other similar
First class will recommend your products
Very good quick service
Exactly what I ordered and it was delivered within 48 hours
Good value, fast delivery and works well ....would use again!
Service rating : Speedy response as always.Product : Epsom are reliable as always
Good price, fast delivery, excellent service!
Service rating : Excellent quick delivery, as always!Product : Always buy these cartridges from you = best price.
first rate service
Always buy from Cartridge Monkey, easy website, speedy delivery!
Service rating : Very goodProduct : Very good ,in printer,does the job
The site was easy to use and the delivery was very quick as I received my purchases with in 2 days
Good experience overall but found the website a but clunky to search for all the options for the printer cartridges I needed.
Service rating : Excellent, as ever - Great price + Delivery!Product : Ink that works - No problems :)
Service rating : Great service as always with prompt next day delivery. Genuine cartridges at a sensible price. Thank you once again.Product : Genuine O.E.M. cartridges at a good price.
Service rating : Good alroubd service .Product : fast delivery and competitive price
Ordered at 4.29 pm arrived before lunch next day
Service rating : Use this company on a regular. Fast and efficient.Product : Used before and very good.
Service rating : Always a speedy delivery. Sure, Best wishes for Christmas and the New Year!Product : Good but pricey. When can you arrange a cheaper cartridge?
Delivery on time, product as good as ever.
Exactly what was required; service as expected.
Service rating : Fast delivery thanksProduct : Works fine even though not hp
Quick delivery.great value.will be buying again.
Service rating : Quick and easy to reorder things and speedy delivery. Perfect : )Product : Have been buying their own-branded cartridges for years and they work perfectly.
Service rating : Discounted price and fast delivery.Product : Discounted price and fast delivery
Service rating : First class service and competitive pricesProduct : As expected. Arrived on time
Service rating : Simple ordering process and timely delivery, good email confirmation and outstanding prices.Product : Having purchased on many previous occasions I am completely satisfied with the product quality.
Quick efficient service as always
Service rating : Very helpful and made my purchase a pleasurable experienceProduct : Always good value for money
Always excellent!!! I return to Cartridge Monkey because online ordering and delivery are almost perfect!
Always a quick, reliable service & well priced for the customer!
Service rating : Lost a star for the vastly excessive packaging!!Product : No problems - good product
Have always had good service but was shocked to find theses cartridges cheaper in Tesco after I'd ordered them!!
You sent me the WRONG goods!
On 01-Dec-2016 the supplier responded:Hello Bred, thank you for taking the time to speak with me today. I'm so sorry for any trouble caused. I can see our customer service team are working on getting the item collected and the right item sent to you. If you need any further help please remember you are always welcome to call me direct on 0845 365 3605.†
On 01-Dec-2016 the customer
added:Thank you for resolving this.
Easy to follow on screen details to find correct cartridges for your printer, well priced with variations clearly shown
Excellent service arrived next day
An immediate response and inks delivered next day - thank you. Having the choice between recycled inks and brand inks on same website is really good.
One part of the order arrived next day but 2nd part was missing. I phoned and then 2nd part was delivered the following day.
Service rating : I have bought these inks many times .... brilliant .... but have you changed packaging as used to fit through letter box and this time had to go to collect at post office!!!Product : If packaging flat would fit through letter box if out !!! It always used to be flt??
Items arrived very promptly. Not convinced they are cheapest company. Delivery is by a courier which could be a downside if you are not around to take delivery.
Service rating : A regular customer - simple ordering process & prompt delivery - would recommendProduct : Good trouble free product
Excellent service, easy to order and goods arrived very promptly!
Very good and quick
Service rating : I'm very happy with the goods. I have been a regular customer for a few yrs now hence why i placed the order. I wasn't happy with the delivery as i didn't receive it on time so I contact customer services on Tuesday 22nd November and still not had a reply. I finally received the goods late Tuesday afternoon.Product : Good value for money. Worked out cheaper to buy as a pack than separate.
Fast and efficient and good value for money.
Service rating : Very fast delivery. Easy to use website.Product : Just as ordered ..........
Service rating : Always good service. Excellent product and delivery.Product : Excellent. Always prompt delivery.
Usual good service that we've come to expect.
4 x HP364XL ink cartridges
Ordered, delivered, no fuss and at a good price
Service rating : Excellent quick service and easy to find requirementsProduct : Good quality comparable cartridge
Ordered and paid for our goods 7/11/16, after a number of phone calls and e-mails eventually received the goods 23/11/16. Would rather have been told when ordering it will take a over a fortnight to deliver.
On 25-Nov-2016 the supplier responded:Hello Murdo, thank you for taking the time to speak with me today. I am so sorry for the delay. It appears there was an issue with the stock. I'm so happy to hear that you are now up printing again.†
Service rating : As always efficient service.Product : Excellent service as expected.
Service rating : Forever swift delivery on this easy to use website with compatible products that deliver exactly what s required.Product : Why buy the manufacturer's own brand when these work just as well.
I always use this company. The website is easy to use and find your products, prices are competitive and delivery is very fast. Excellent
Very prompt service
Always great service and timely delivery. I am very satisfied.
Very qick delivery
Usually I get the inks within 24 hours but in this case it was 48 hours. Still pretty good, considering, and I was informed of the otherwise prompt despatch.
Easy search on web site,fast delivery. have used several times without any problems.
Service rating : I have a Canon Pixma MG6650. Cartridge Monkey own brad cartridges are significantly cheaper than Canon OEM. Unlike some non-OEM cartridges, to date I have found these work well.Delivered very promptly.Product : same as above ......... ..
i am not computor literate& your staff were patient with me & asked if there was anything else they were not in a hurry to get rid of me
Service rating : Very prompt delivery - exceptional. However, have seen prices creeping up.Product : Great products. Long lasting. High quality
Great product and delivery, thanks! Website design and logo could be improve though, looks a bit old-fashioned ;-)
Quality product delivered on time
Service rating : Service as usual is excellent , cartridges good quality and next day delivery, will recommendProduct : good quality, have purchased before
Service rating : I use Cartidge Monkey when I need ink urgently or my usual (cheaper) supplier is out of stock. I can always rely on a quick and efficient service from them and feel it's worth paying a little more for the ink from time to time.Product : they are good cartridges and work better than non branded
Easy transaction, helpful website, good prices. Not used the comparable cartridges yet but I suspect they will be ok
Excellent, fast service.
Service rating : Easy ordering procedure and one hour delivery window via DPDProduct : Its the Konica Minolta product at a very good price.
Service rating : very good delivery time , i have purchased compatible cartridges for my printer but unfotunately it doesn't recognise the colour , it recognises the black . i do not usually have any problem with your prduct or service and will continue to use you .Product : colour cartridge not recognised by printer
On 17-Nov-2016 the supplier responded:Hello, thank you for taking the time to email us today. I'm so sorry, its really unusual that this would happen when you install one of our inks. I will arrange an immediate replacement and I am certain this will get you up and printing again.†
Straightforward ordering process, prompt, good price.
Service rating : Any company that uses a courier service has a duty to make sure that they are delivered. I am not prepared to sit in all day waiting! the young lady I complainedto, arranged a pre noon delivery at no extra charge, the following day.Product : They are good quality. (HP)
Service rating : one of my compatible cartridges failed to work, despite going through the whole installation procedure many times. However, a quick call to Cartridge Monkey soon rectified the problem as they sent another out for next day delivery without quibble (this one worked fine!)Product : one of the two (yellow 88XL) failed to work and required replacement.
ordering with you brings back memories of Gary eating raw sausages off his face
Easy to deal with and free fast delivery
Great product and service.
speedy service fair price
The order arrived the next morning, even Royal Mail was up to the mark!
Service rating : Package to ink cartridge a bit squashed but contents intactProduct : Package damaged but product good
excellent service as always
Good quality for a great price. Fast delivery. it's always a pleasure buying from you. THANKS
Great price and quick delivery, informed by text and email, so knew when it would be arriving.
Service rating : Great quick serviceProduct : Fast and efficient service
Fast delivery and great price!
Service rating : Good and quick service with reasonable prices.Product : I've used Cartridge Monkey for printer inks for years, would recommend them for their good service, easy ordering and reasonable prices.
Excellent product and very quick delivery.
Price and delivery excellent.
Easy to use site, goid price and fast delivery.
always very good efficient service
Service rating : Great company to use. Good products and quick deliveryProduct : Great product at a good price
Prompt delivery and competitive price
Service rating : Excellent service.Product : Excellent service and value for money.
Service rating : fast and efficient serviceProduct : very reliable product well made
Right product, right price, delivered on time, Excelient.
1st class service
Service rating : Good priceProduct : Only ones that work reliably with printer.
Very quick and well packaged as usual. Ordering was really simple.
Service rating : They did exactly as promised - no more no less.Product : They did exactly as promised
Always seem to get excellent next day delivery service., and always exactly what was ordered
Always fast delivery
The order was fulfilled accurately and promptly, with e-mails updating me of the progress of the order.
Service rating : Excellent replacement printer ink and fast delivery. Always used CartridgeMonkey.Product : They earn't it. No problems.
Very fast and efficient! :)
Usual excellent service, next day delivery with no hassle,
Have used Cartridge Monkey before ,will use them again and am always impressed by the service and prices .
Service rating : I have used Cartridge Monkey for many years and have always returned because there service is always second to none. No quibble guarantee when a product is not right and have always dealt with problems promptly and efficientlyProduct : Unfortunately the compatible product, although bought many times (repeat order), did not work very well and was making the printer make a terrible noise. Cartridge Monkey replaced with no quibble immediately and the replacement works as it should.
On 26-Oct-2016 the supplier responded:Hi, thank you for writing into us. I'm so sorry to hear the item was making a noise, it is really rare when these things come up. I'm delighted Customer Service swooped into action and arranged an immediate replacement to come out to you.†
I've used cartridge Monkey for years and have never had any issues with either quality or service Thank you
Great product. Quick delivery.
Service rating : great serviceProduct : great service, thank you.
super service as always and at very competitive prices
Consistently excellent service - great prices, great website, fast and free delivery. Will use again for my Brother and HP compatible ink cartridges.
For the speed and efficiency with the order
Service rating : Easy to order. Speedy delivery.Product : Easy to order. Speedy delivery
Service rating : Fast and efficent service. No complaints.Product : Hard to get exicited about ink cartridges but if they do what they say do then fine with me
Service rating : The ordering went perfectly, goods delivered on time. Unfortunately we had a problem with the cartridge itself (a genuine HP toner) but I contacted Cartridge Monkey and they were super efficient in getting a replacement sent out next day! I am very happy and will continue to use them!Product : One of the cartridges (yellow) was faulty. But this was the first time that's ever happened and we got it replaced, no problems.
excellent prompt service as usual
Very prompt delivery, excellent value and the compatible cartridges work well in my Canon printer.
Easy to order and they were delivered in a couple of days and the price was right
It's good but one thing is that it can not be recognized by the printer.
Service rating : A very good service, easy to use with no complications with very quickdelievery.Product : Good service and products
Service rating : Great service and very prompt deliveryProduct : I always prefer manufacturers own ink
Service rating : The cartridges supplied were recycled ones and did not work on my printer. I called you and you credited me for them with no argument or problem without me even sending them back! Excellent customer service - I will always use your company.Product : The recycled cartridges wouldn't work but the replacement genuine cartridges work perfectly.
On 17-Oct-2016 the supplier responded:Hello Laurence, thank you for taking the time to leave feedback on our website. I am so sorry to hear the ink didn't work, let me assure you this is very rare and the warehouse are working on resolving the problems you experienced to stop this fault happening again.†I am super glad that customer service managed to get is all sorted out for you really quick..
Fast and efficient service. Easy to use website.
Always order from CartridgeMonkey.
Service rating : Very good service and getting it in time for printer use with the ink before runs outProduct : Good price value for money
Great service as usual. Ordered at 3 pm on Tuesday and they arrived on Wednesday morning and considering I live on a small island, that's great service.
Always quick, efficient and best prices.
Excellent prices and customer service to resolve an issue following a user error when entering the delivery address.
Fed ex tried to deliver. I was not in. He left a message. No number to call. No card. No idea where my cartridges are at all. So much for next day delivery!
On 21-Oct-2016 the supplier responded:Hello Nigel, thank you for leaving feedback on the website. I'm so sorry to hear you had problems with your delivery. We work hard with our couriers to ensure all our customers receive their orders super fast and its real rare to incur a delay. I have reported this to the courier directly to ensure this will not happen again.†
Free fast delivery. No hassle.
Service rating : Swift deliveryProduct : Very swift delivery - thanks
Service rating : If my cartridges had arrived next day as told at time of placin my order I would have made it 5 star.Product : Because I did not receive as stated at time of order, the following day., only four stars rating
Service rating : I had problems using the website, it wouldn't let e progress my order but kept asking for information already given and accepted.Product : Exactly what I ordered, delivered speedily
On 13-Oct-2016 the supplier responded:Hello Margaret, I'm sorry you had trouble placing your order online. Just remember you are always welcome to call us on 0845 365 6666 we would be more than happy to place your order over the telephone.†
Always quick and convenient. I always have a bit of difficulty finding my cartridges but then you find me a good price.
ease of ordering and prompt delivery.
good service and good prices
Service rating : Simple to order & prompt deliveryProduct : I 'had' to buy these cartridges as the printer detects 'non-HP' versions & refuses to work!
Headline says it all !
Fast delivery, great price.
Service rating : As always, an excellent product and service from Cartridge Monkey.Product : Excellent product. Have bought several of these over the years and have always been pleased with the quality.
Service rating : Always straight forward, no fuss, items delivered very promptly, competitive ratesProduct : good product, i always use genuine ink
It was what I ordered and arrived the next day too
Always a good sensible price.
Swift delivery...tracking with map was superb.
The quality of the product was as advertised and prices were competitive. Would definitely recommend to my friends. Customer services were excellent as well. Will purchase again when required.
FAST & GREAT VALUE FOR MONEY.
Quick and efficient
Service rating : You have what I want at reasonable prices and your delivery is quick.Product : Price and quality are good.
Service rating : great, fast delivery and great productsProduct : works well, no issues all good
Service rating : Prompt delivery always! No problem with packaging or supply.Product : Works every time with no problems
Service rating : Excellent site to order and quick deliveryProduct : Good service, delivery and ordering easy on line
Prompt service as always.
Service rating : Fantastic service, I purchased my Cartridges before 10:00am and they were here the next day.I always use these guys because they always deliver very fast and the quality of the Compatible Cartridges is fantastic!Product : Excellent! The he cartridges are great! They are as good as the ones from Kodac!
The BEST service I have ever had when ordering on the net,Thank you.
Service rating : Super quick. Always correct.Product : Super quick. Always correct.
Good price. Would use this company again.
Service rating : Well packaged and speedy deliveryProduct : Good match of cartridge for printer
Service rating : Great service as always. I tend to buy the refilled toners as they always seem to be fine, but the refilled inkjet cartridges are a bit hit and miss sometimes. Either way, they always arrive the next day and are good value for money.Product : So cheap and works perfectly
Item missing but Customer Services had missing item delivered promptly.
Excellant service and excellent product
Service rating : Re-order so it was useful to check back purchase history. Easy purchase, informed about delivery and arrived really quickProduct : Correct product for my printer, works perfectly, what else?!
Service rating : I have always used Cartridge Monkey for inks on the recommendation of my daughter who works in IT. However I could not get on with their generic ink cartridges, maybe a very old printer is not helping. Prompt service and good prices what more could I want.Product : Epson ink for an Epson printer can't go wrong
Was posted very quickly. Will use service again.
Service rating : I have used CartridgeMonkey for years. I have found the service quick and efficient. The products are easy to locate on the web site.Product : The products were as expected as I have used the same cartridges for a number of years.
Cartridge Monkey now use DPD to deliver. They come at any time between 7am and 7pm with no notice and I work full time. Used to be able to leave parcel in a cupboard but now must be signed for. £5 extra for a weekend delivery now makes Cartridge Monkey no longer competitive. Sadly, I will be going elsewhere from now on.
On 05-Oct-2016 the supplier responded:Hello Andrew, †thank you for taking the time to speak with me today. I understand that most people due to other commitments wont be available at their home address all day. An idea would be to leave a little signed note for the courier on the day of delivery or alternatively call us in customer care on 0845 365 6666 we would be more than happy to pass across any special instructions for you. I know when you do this next time you will not have the same problems.†
Product supplied was fine and at a fair price [as much as any printer cartridges are fairly priced!]. However the courier service left a card and the delivery windows on offer were not much use for anyone other than the housebound. That isn't Cartridge Monkey's fault so happy with the service from them!
Service rating : Customer support is very goodProduct : The cartridges arrived promptly. Unfortunately, the colour ink cartridge was faulty, but the customer support team were very quick to deal with my query and I had a replacement within a few days of raising the support request.
Found the item I needed, great price, easy to order, shipped quickly - everything you'd want, really!
Service rating : I always buy our ink cartridges from CartridgeMonkey.com because the prices are good and delivery is super speedy.Product : The product was as expected.
Good price, excellent service. The cartridges were dispatched quickly and delivered by a smart, courteous courier. I would certainly recommend them, though they were not quite the cheapest but offered price matching. I would certainly buy from them again because of the quick, free delivery.
This is a harsh assessment but the lack of option to request that the printer ink be left in our porch made for a slightly frustrating delay in actually receiving the goods. No real criticism but this lack of convenience was a serious drawback in terms of ordering a staple, everyday product
On 05-Oct-2016 the supplier responded:Thank you for taking the time to leave feedback on our website. I am so sorry we don't have this function. Please contact us here in customer care on 0845 365 6666, we would be more than happy to give the courier any special instructions you have.†
Service rating : Very fast post easy to use website... Needs to do a all five ink package though, good price matching serviceProduct : Product works but printer says it could be out of ink long before it runs out. The out of ink warnign needs more accuracy. post fast, other places cheaper though. But catridge monkey price matches.Need to do a pack with all five inks
Service rating : Had a little bit of trouble finding the items I required but ordering was very straight forward and simple to do. Delivery was excellent . I would certainly recommend the company.Product : Have only used a couple of times but seems very good quality and price very competitive
Excellent web page to find product
Always easy to order and quick delivery.
Excellent web site: easy to use and locate cartridges. Excellent service delivered as promised. Great service, great value.
Service rating : Very pleased with how easy it is to order from Cartridge Monkey and then products arrive super quick at no extra cost. I have recommended Cartridge Monkey and will continue to use them myself.Product : Exactly what I ordered and works well.
Service rating : Quite quick and prompt.. A return envelope to recycle the existing ones would be good.Product : They seem OK, however took a couple of attempts and wiggling for the cartridges to be accepted
Service rating : Excellent service.Product : Excellent. As advertised.
From finding my product on their site, to the speedy delivery, everything was excellent
The CartridgeMonkey website is great. However, although the site said 'Free next working day delivery', I ordered on a Thursday lunchtime, and the delivery wasn't until the Monday. This is unusual - every other time I've used Cartridge Monkey, the order has arrived the next day. I would use them again, though!
Service rating : Excellent service great price & speedy delivery. Just what you need when the inks run outProduct : Great product at a great price for pucker HP cartridges
Cartridges arrived quickly and look fine, not applied as yet so cannot comment on use
Very good service as ALLWAYS
Perfect experience - easy to ordered, delivered next day with tracking, items as ordered. Thanks!
Service rating : Easy to use website. Used repeat order functionality. Delivered next day. No problemsProduct : It's compatible ink but it works and happy with quality.
Ordering from Cartridge Monkey is simplicity itself. After an initial empty envelope delivery I contacted them and a replacement was received by me within the next 24 hrs, together with an apology. The goods were perfect for my printer. Even the packaging was perfect. I have dealt with this company over the past 3 or so years, and this was the first problem I had had. I will most certainly purchase from them again and intend recommend them to my colleagues and friends.Many thanks to Cartridge Monkey...
easy website. good prices. good delivery time.
Service rating : Found product OK Will buy from them again. For comments see belowProduct : Does what it iis supposed to do
Service rating : Finding the inks required on their website is so simple and the ordering process could not be easier, followed by exceptionally quick service and a price which is hard to beat, what more could anyone want. Highly recommended to anyone and they are our first choice always.Product : From ordering to arrival took only 2 days, a fantastic service and all at a very competitive price
Service rating : Cartridges nearly arrived before I had ordered. v. speedy service.Product : good service and speedy cartridges.
Service rating : I ordered the items online and received the items promptly. I had no need to speak to customer services as the cartridges I required could be found on the site. I would you them again.Product : Product is as requested. It was cheaper than staples or office depot.
I was pleased with the service, but disappointed that the order came with two different carriers , one of whom asked me to sign for the receipt of the goods. The other carrier left the goods on the doorstep!
Service rating : Easy to oderProduct : The cartridge works, nothing else to say.
Have purchased the generic ones before so don't expect any problems.
Service rating : Very professional and helpfulProduct : Excellent value, have great confidence in the products
Service rating : Fast reliable and trustworthy!!!Product : Have used this company a few times now. I usually purchase their compatible products and find that they are good value for money, they work well and are very reliable, I've had absolutely no problems with them so far plus the service of Cartridge Monkey is impeccable, goods always arrive very quickly and I find them fully trustworthy.
I go to Cartridge Monkey every time for my ink orders. They are competitive, reliable and fast.
Very good service. No problems
Never had a problem. Simplicity itself and always swift delivery.
Service rating : No problem finding what I wanted on the website. Very easy to navigate. Took very little time and paid via PayPal - even better as I got a discount code too. Highly recommendProduct : Great value for money & work perfectly well on my quite ancient Epson Stylus SX400.
Service rating : Excellent service once again from this company. Their next day delivery just cannot be beatenProduct : Have for many years purchased original manufacturers cartridges, which are very expensive. The compatibles from Cartridge Monkey are very good indeed and are so much cheaper. They also produce excellent results for both print and photographs. Despite dire warnings about blocked jets etc. which the printer manufacturers put about, I have found no problems whatsoever.
very easy to pick correct inks
Service rating : good price and speedy deliveryProduct : As already stated, am pleased to recommend Cartridge Monkey!
Great communication. Really quick delivery. Very pleased.
Service rating : Once again CM provided excellent service. Not only are their prices competitive, they deliver next day using DPD. I don't even bother to check CM prices anymore as I have built up trust in them. Into the bargain, they are part of one of the cash-back organisations and pay out very quickly. I wish other online retailers would follow CM's good example.Product : As usual, OEM cartridges are pricey but I've tried re-maunufactured twice now and had problems. These ones seem to last a reasonable time.
Service rating : Whilst doing the security bit of the e-checkout process, which seemed to hang for ages without going to a "confirmation page", I managed to go back to the Card Details page or my Shopping Basket (I forget which) by accident. It looked like the order had not gone through.........all fields were blank, so I filled it all in again. Ten miniutes later, hey presto, it became clear that 2 orders had been initiated. Not a problem for me in this instance, but this will really annoy some folks, and I suggest something is done about it.Product : It works so far........what can I say? It could stop working tomorrow............
On 09-Sep-2016 the supplier responded:Hi Clive, thank you for your feedback; I have just sent you an email in regards to this. If you could please get back to me at your earliest convenience it would really be appreciated, so we can look into this further for you.Kind Regards,Stephanie
Service rating : I have been a customer for several years but only occasionally order and then just HP print cartridges. I was very pleased to find that Cartridge Monkey now send items by next day delivery for free, but is still considerably cheaper than buying a brand name cartridge in a supermarket (e.g. about £3 plus compared to Tesco.)Easy to navigate website and confirm previous ordersProduct : HP cartridge was fine and no problem.
No problems, excellent service.
I've used Cartridge Monkey for years, they have always delivered very quickly, with the correct product at a keen price. Why would I go anywhere else?
Service rating : Was recommended this company and product by my son, as I was a bit wary of using "type" cartridges not brand ones. These are the second batch I've bought as the first ones worked really well. Order was acknowledged straight away, and delivery was prompt, and packaging very good. Will definitely use again.Product : Really good value for this multipack (bought two) - happy to have a spare available and will definitely use this product in future.
Products easy to find on the site, competitive and extremely prompt deliver every time.
I am always able to make my order quickly and receive delivery next day.
Service rating : The website was easy. The price for the black and colour ink combo was good and the items were delivered quickly.Product : The price for the black and colour ink combo was good and the items were delivered quickly.
Service rating : foundcthe product I wanted and quick free delivery as well - would definitely use again!Product : Good quality ink cartridges - does the job and much cheaper than originals - very happy!
very good service ,and the prices are good as well ..
easy to order a pleasure to use
Very good service - goods received within 18 hours of order.
quick to odder online and very quick to deliver
Service rating : Have used CartridgeMonkly.com for sometime now. Always an excellent service with next day free delivery. Never any out of stock issues.Product : Don't last as long as other brands even with low usage.
On 02-Sep-2016 the supplier responded:Good afternoon Ollie, thank you for taking the time to leave feedback on our site. We are sorry to hear your're not completely satisfied with your product. Please contact our customer care team if you have any problems with your items and we will be more than happy to go to the manufacturer and arrange something the very next day for you.†
Speedy and reliable, have used before and will again
Easy to find product as past ordering was stored . Good communication about progress of delivery Advertised 'next working day delivery' promise kept. Once again a reliable service.
excellent service found goods i needed jusy by filling in the printer details
Very fast. Secure postage. No fuss. Will use again.
Service rating : Delivery was very quick, useful when the printer gives you little warning!Product : Cartridges do not last long at all.
Ordered online easy and quick
Service rating : Website easy to use. its very easy to find the printer you own and clearly offer both OEM cartridges and suitable alternatives. Prices are very good. Delivery service is excellentProduct : Expensive ink. Usually I would not use OEM cartridges but my printer is playing up, so on this occasion I opted for the expensive stuff. It's too soon to say if this strategy has worked.
Service rating : Excellent service as always. Highly recommended.Product : Fits fine. Works perfectly.
Amazingly easy to use website, quick delivery!
ordered from the website, very clear, very easy, super fast delivery
good service quick action
Quick, efficient. Our 'go to' company for printer ink.
Service rating : Really impressed with super fast delivery - ordered on-line the day before and items were delivered on the following dayProduct : A very good quality product - great value for money and also extremely impressed with super fast delivery
Service rating : I had a good purchase experience. I would recommend the company, just as it was recommended to me.. I will buy from them again. Easy to order, rapid response.Product : Yes, yes *********************************
Excellent, reliable and very quick delivery
Easy to use website excellent service with quick delivery
Service rating : Exactly as orderedProduct : Genuine as sold, Kodak part ordered and Kodak part delivered.
Straight forward to use.
Easy to find the exact product I needed. The cartridges arrived fairly quickly. The packaging was a bit excessive for 4 Items!
They do all you need a seller of consumable to do: carry a good stock, sell it at a good price and deliver it quickly and correctly. Dull, but what more could they do?
Service rating : Well priced, and arrived on time.Product : Well priced, and arrived on time.
Tones arrived very quickly and adequately packed. Will definitily use again
Very fast response. Sorted out my mistake in the order in minutes. Highly recommend this supplier.
Service rating : No problems Rapid dispatchProduct : No problems. Quick and efficient. Well packaged
Service rating : good communicationProduct : it seems to do what i want
I ordered wrong cartridges by mistake & reported it to them striaght away but it took nearly 4 weeks for me to get a credit voucher because they don't refund you. All i wanted was the correct ones asap. Meanwhile had to buy correct ones locally as i was in urgent need of them. I'm sure this could have been resolved a lot quicker. will not be shopping here again, sorry
On 15-Aug-2016 the supplier responded:Hello there, thank you for taking the time to leave feedback on our website. I am so sorry to hear it took this long. Usually the refund process take 4 - 5 working days upon receipt of your return. Please accept this good will voucher to go towards your next order, I know you will not have the same issues next time.
Service rating : Great company, easy to use website with no issues. Ordered day before, fast despatch and arrived next day as promised.Highly recommended!Product : Item as described, price is competitive/cheaper than other retailers
Easy site to use, order placed late afternoon and it was delivered the next day
Service rating : Exceptionally quick service with very good prices, we already recommend CM to all our friends and familyProduct : Yes it is as good as the main manufacturers
Simple to order and delivery next day as promised
Definitely would use again
It was easy to find the cartridge needed for my printer and their selection of original and compatible cartridges are reasonably priced. My order was delivered before the expected delivery date and was securely packaged.
Fast service and Excellent.
Service rating : Spoke to customer service department who were very helpful and informative regarding the cartridges I needed for my printerProduct : Excellent - good quality printing
great service and quick delivery
Service rating : Easy web site to use, always use Cartridge Monkey for my Ink Cartridges.Product : As usual Cartridge Monkey were on the ball again, Excellent product and well priced.
After placing order i then seen them for £3 cheaper in Tescos.Can't trust pledge made about prices,
Product is very poor. Unrecognisable by printer; prints streaks across the page which I did not have with all previous genuine Epson inks; runs out very quickly.I have now had to buy genuine Epson again at shorter notice than I expected to complete an important job.I cannot afford to be let down in my business by poor products like this.
On 20-Jul-2016 the supplier responded:Hi David, Thanks for speaking with me today. I'm so sorry to hear that you had problems with the ink we sent you. Please remember if you are not 100% happy customer service can put it right for you either issue out a replacement or issue a refund. Next time please call 0845 365 6666, or email us and we will sort it out immediately.†
On 21-Jul-2016 the customer
added:Louise contacted me very quickly to help resolve the matter. She has agreed to issue a refund voucher for some amount. My rating for the service from Cartridge Monkey is therefore positive.
On 01-Aug-2016 the customer
added:I am still waiting for notification of refund voucher by Louise.
On 04-Aug-2016 the customer
added:Voucher now received successfully and will be applied to next genuine Epson purchase.
Service rating : Easy to identify correct product. Very fast deliveryProduct : Exactly what I wanted and at a good price.
Service rating : Website is easy to use and quickly takes you to the product you need. The product arrived promptly and I was able to track my parcel.Product : Well packed no damage on arrival will see how long it lasts.
I found the website easy to navigate and find the things I wanted. the parcel arrived the next day and I was given updates on its progress. I would certainly recommend Cartridge Monkey
Service rating : Excellent, I was dubious about whether the compatible inks would work in my printer. Delighted they do, and speed of delivery was great.Product : It exceeded my expectations. Will definitely use again
I always use cartridge monkey as they have the cartridges I need at competitive prices. The next day delivery is great too!
Service rating : No problems from start to finish. will use again.Product : Good value for the price.
Good quality, easy online order and prompt delivery.
Service rating : Arrived on time, and well priced. will order againProduct : Arrived on time, and well priced. will order again
Service rating : speedy serviceProduct : no seal strip yo remove as called for in instructions
On 15-Aug-2016 the supplier responded:Hello Peter, Thank you for taking the time to leave feedback on our website. I am so glad to hear customer service swooped into action and gave you helpful advice on installing the ink. Please remember we are always on hand to help.
Service rating : I'm a return customer. Simple easy to use website. Choice of payment methods inc Paypal. Had a voucher so saved 10% and bought two multipacks so got a further discount. Never has any issues with the cartridges. Oh and they arrived the following day by Royal Mail!Product : Quality products at great prices. They last just as long as the originals and the quality of printing is the same. Seriously why would you buy the rip off originals when these compatibles are just as good.
Easy to find you compatible ink cartridge. Ordered Sunday afternoon, arrived Tuesday morning. Can't be faulted for speed of delivery.
Service rating : Quick and efficient service. Exactly what I wanted, delivered in short time (within a couple of days of purchasing the product).Product : The product works in my printer without any problems; I have no complaints.
Very efficient, cartridge arrive in good time.
Service rating : Delivered next day - very efficient, thank you!Product : Only printed approx. 300 pages but so far, so good!
Service rating : Easy to find the right cartridges for my printer; speedy next day delivery as promised.Product : Works well so far. Excellent price.
Easy system to use and a very quick delivery
Arrived next day as promised
Service rating : Have used them before. Product arrived a day before expected and was exactly what I wanted. A genuine HP product at a good price.Product : Exactly what I ordered and no problems using it.
Service rating : I find my previous order on the website to Re-order. Quick to order plus a very fast delivery.Product : So far it seems to be as good as usual
Easy to find products required on website.Free next day delivery Excellent!
Website easy to navigate. Product search easy. Purchase complete in no time. Delivery is always prompt.
CartridgeMonkey.com promise next working day delivery and they never fail to meet that promise. It is easy using their product finding filter to spot the exact cartridge you need for your printer. I have used them for all my ink needs for years and have always been pleased with their service.
Very easy to find my printer and cartridges, delivery was very quick.
Service rating : Very easy order process, very prompt delivery.I have used Cartridge Monkey before & would use them again.I would recommend this company.Product : Generally these cartridges are very good, but occaisionally a cartridge is repeatedly rejected by the printer.
I have always had excellent service from CartridgeMonkey.I received my order the following day. One cannot ask for more than that!Michael D'Arcy
Service rating : Easy to use and swift serviceProduct : Long lasting and a great alternative
Service rating : perfect service. Received ink cartridge the next day as promised.Product : works perfectly, no problems whatsoever
Quick to deliver as always.
Really prompt service and delivery of cartridges. Would highly recommend to friends.
they do what they say ... :-)
Very quick & prompt service
Excellent site, very easy to find the correct products and order
Service rating : Easy to find the product I wanted. The price is competitive and service is excellent. I have ordered many toner and inkjet refills from Cartridge Monkey and have never had any problems.Product : Not the absolute cheapest price but the discount brought the price down so I had no hesitation in ordering my toner cartridges from Cartridge Monkey. They are original vendor toners so expensive but dependable.
Service rating : arrived next day .all correct and ready to goProduct : works great .there was nothing to dislike
Exceptionally fast, reliable and efficient service
Service rating : Would definitely buy again off the site. Quick.Product : Just as required. Have already had a twin pack from you
Went online. Easy to find the product and great delivery service.
Service rating : Easy to search for the product I required, delivered the very next day through my door without needing to be home to receive it! Was recommended by a friend to use this website and cannot fault it in anyway! A very happy customer!Product : Great value for money and great quality!!
Excellent service and arrived next day
Service rating : always delivered next day and keeps you informed as to what time you can expect deliveryProduct : does the job. good value.
Service rating : Have used Cartridge Monkey before and found to be excellent. This time online order timed out from my tablet so called no problems and items arrived by 0915 next day. Brilliant.Product : Yes installed and work on as expected.
Speedy and efficient
Service rating : No problems finding product. Web site easy to negotiate.Product : The poduct was very competitively priced. No problems at all.
Besides being liared to by a member of your staff about ink refill for my franking machine your company cost me over £150 in postage because you said you had one in stock and would post next day when you didn't even though I explained I had totally run out of ink
On 13-Jul-2016 the supplier responded:Hello Michaela, thank you for your feedback. I am so sorry to hear your order arrived late. Customer service sadly were informed the wrong information from our warehouse and I completely understand how this has cost you massively. I can assure you this is really rare and next time you shop with us you will not have the same problem.
This is the first time i have ordered a printer cartridge from this company and i am very impressed. It was very very easy to find the right cartridge and the ordering process was very smooth. The delivery was on time with a text beforehand giving me a 1 hour time slot which was spot on. Thank you CartridgeMonkey.
Great products at a great price and excellent service.
Utterly brilliant, received SO quickly and a great, informative and detailed website, so you just can't go wrong.
Delivery with Fedex. Cartridges worked perfect
Excellent service, received the very next day
Prompt free delivery. Easy website.
Service rating : Fast and accurateProduct : Fast and accurate blah blah blah
The package arrived very quickly but unfortunately the packaging was not sufficient as the content cartons were crushed although the contents still look to be in a usable condition. I would recommend stronger outer packaging in future but this is the first time that i have experienced problem.
Service rating : Easy to find the right cartridge monkey ink, just typed in printer brand and model. Next day selivery for me, well packed and ink is just as good as I hoped it would be. This is the only way I can afford ink these days. Thanks Cartridge MonkryProduct : Just as good as the real thing, more in each cartridge, it seems. No idea where to recycle the cartridges though
We always buy from CM, the response time is excellent
Website quick and easy. Delivery very efficient. Again quick. Good to receive email for delivery updates. This is my first time using cartridge monkey.
Service rating : Ordered ink on Sunday and the cartridges arrived on Tuesday. Great price and speedy service. Would definitely recommend.Product : Exactly as ordered. Speedy delivery. Great price.
Service rating : Good quick service and reasonable prices. Very pleasedProduct : Very pleased with cartridges & competitively priced
very good service as usual,
I've used cartridge monkey before and I'm always pleased with the service.It is very easy to find the right cartridge that you are looking for, and delivary is always very prompt.
Next-day free delivery, excellent service
Excellent product and price great service throughout would recommend and certainly use again
Service rating : Easy service to use.Product : One cartridge was damaged but it was easily fixed so I didn't contact CM, the reader chip had come off and was stuck to the side of the cartridge but was easily put back in the right place.
Own brand ink cartridges for my Canon MP990 work well and are much cheaper. Delivery times are excellent.
Excellent Service. One of the cartridges ordered was not available and put onto back order. When Ienquired as to how long this would be as it was the cartridge that I needed most, the person on the telephone said he would try to source one from elsewhere. This he did and the outstanding cartridge arrived the next day.
Good product, excellent price and delivered when promised ... What more s there to say.
As always Cartridge Monkey have excelled.
Good price, great delivery
easy to find the toner required, good price and delivery service.
Service rating : Quick and easy to use and quick deliveryProduct : All in working order does what it says on box ......,....
Service rating : Service was excellent, cartridge printed 3 pages then flagged up an errorProduct : 3 pages printed then flagged up an error, not satisfied at all with the product.
On 29-Jun-2016 the supplier responded:Hello David, I'm so sorry to hear you are having these problems. Please remember you have our fantastic 3 year warranty against all our own brand products. We would be more than happy to arrange an immediate replacement. Please contact customer service on 0845 365 6666, we would be more than happy to arrange this for you.†
Service rating : I am a repeat customer many times over. My orders are never large but I always get first class service. I have one small home printer and only need to buy cartridges occasionally. CM offer the OEM product but I always use their cheaper "compatible" cartridges. They arrive very quickly and they last a long time. CM offers good value and great serviceProduct : Replacement cartridge works fine.
Service rating : Very goodProduct : Have not used the product yet but good price
Ordered pm and delivered am the next day, as promised.
Extremely poor. Have not had confirmation of a refund. Had no confidence in any of the 3 people I spoke with and none of my emails have been replied to despite read receipts and ticket numbers. False promises and guarantees were made by staff.Will never use this company again - still waiting for a written response so can officially complain.Had to order from another company yesterday and it arrived today by Royal Mail, less than 24 hours after ordering. Also received goods from several different courier companies this week and last which when I get the details for the complaint will example these deliveries.
On 23-Jun-2016 the supplier responded:Hello there , I am so sorry for the delay with your order. I have been trying to contact you to discuss this directly, I'm sorry you haven't received my messages or emails. Sadly our courier had difficulty locating you and needed more information, customer service tried their utmost to get the parcel to you as quickly as possible. We have highlighted what happened to the courier company, and I'm certain this will not happen again. I can confirm you have been refunded and this will show on your bank statement in 2 - 3 working days. Once again I am sorry for any trouble this has caused.†
Excellent prices, clearly stated, and excellent delivery
Easy to use website. Very quick delivery
Service rating : Printer not listed so took a while to find product. Fast delivery. Good priceProduct : Good price compared to local shop
Service rating : Ink cartridges were just as good as the HP ones I took out. You have a screen saying that you are using counterfeit ones, I knew they weren't genuine, so that was fine. Print quality is the same as the HP onesProduct : I had the usual message when I installed to say it was not a genuine cartridge, which I knew. and then it worked just fine.Print quality is no different to the official hp cartridges.
I have no complaints against Cartridge Monkey per se. However, they do not deliver the goods when promised either when you pay extra for a specific time slot or have the standard next day delivery. Cartridge Monkey need to sort this issue quickly.
On 22-Jun-2016 the supplier responded:Hello David,thank you for writing in. Iím so sorry to hear you had these problems. We offer free next day delivery on all our orders, Iím so sorry that the courier didnít arrive when expected and I will refund the pre 12 charge back onto your card. I have raised this with the relevant team to ensure this will never happen again.
Service rating : It was easy to find the inks I required & an excellent & quick service & delivery.Product : Very competitively priced
As usual an excellent service with prompt next day delivery
Service rating : Easy site to use and quick delivery.Product : Website was great and delivery etc, but the product is very poor!I opened the cartridges and yellow ink exloded over me and the wall next to the printer. I cant remove this with any product so will have to repaint that part of the wall!So the cartridges where clearly over filled.
On 23-Jun-2016 the supplier responded:Hello Adam, I'm so sorry to hear you had this trouble , this should not happen and I understand why you feel this way and its is real unusual a ink would do this. †We offer a 3 year no quibble warranty and I †would be more than happy to issue a replacement out free of charge. Please contact me at your earliest convenience on 0845 365 6666 and we will get this arranged for you as soon as possible.†
Service rating : delivery date is always as stated. Their offers also reduce the cost of items purchased.Product : Canon products I have always found to be first-rate.
Speedy service. Would use again.