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Hi there, oh dear I'm sorry to hear about your recent poor experience.
We guarantee them for 3 years and have a very low failure rate which we keep on top on to make sure that we have very little returns. Whilst we do keep on top of their performance, there are always going to be occasions when issues arise, and if they do and it's withing the 3 year guarantee, we would arrange to collect the faulty cartridge from you and we can either offer a full refund or a replacement. We also cover the quality of print, so if you aren't happy with their quality, we can also arrange a return for that too.
I hope this helps answer your question but if you need any more help at all, please let me know!